Complaints

Policy

Your feedback is important to us. Learn how to make a complaint and how we handle it.

Safe Smile Implants is committed to providing high‑quality dental care to all patients. If you are unhappy with any aspect of our service, we encourage you to let us know so we can address the issue promptly and professionally.

Last updated: 30 November 2025

How to Make a Complaint

If you wish to make a complaint, please contact us:

Email (for complaints only): complaints@safesmileimplants.co.uk

Postal Address:

Safe Smile Implants

120 Honeysuckle Avenue

Cheltenham

GL53 0AT

Please provide:

Your name
Contact details
Date of treatment
Name of clinician (if known)
A clear description of your concerns

Acknowledgement Timeframe

We will acknowledge your complaint within 3 working days.

Full Investigation & Response Time

We aim to provide a full written response within 20 working days.

If the investigation requires more time, we will update you regularly.

How We Handle Complaints

Your complaint is logged in our Complaints Register.
A senior team member will carry out a fair and thorough investigation.
We review records, notes, and staff statements as needed.
A written outcome will be provided, including any actions taken.

Your complaint is confidential and will not affect your future care.

If You Are Still Not Satisfied

For private dental treatment:

You may escalate your complaint to the Dental Complaints Service (DCS):

Website: www.dentalcomplaints.org.uk
Telephone: 020 8253 0800

For NHS treatment (if applicable):

NHS England Customer Contact Centre:

Telephone: 0300 311 2233
Email: england.contactus@nhs.net

Parliamentary & Health Service Ombudsman (PHSO):

Website: www.ombudsman.org.uk
Telephone: 0345 015 4033

Learning From Complaints

Safe Smile Implants reviews all complaints to continuously improve our services.